TOPIK LoopRequest account deletion
TOPIK Loop · CHS Product Operations
You can request deletion from this page without reinstalling TOPIK Loop. If your version of the app shows Settings → Account → Delete account, you can also start deletion there.
Send your request
- Email us from the address connected to your TOPIK Loop account, if possible. If you used Hide My Email, include the Apple relay address shown in your account.
- Use the subject “TOPIK Loop account deletion” and tell us that you want your account and its associated personal data deleted.
- We may ask you to verify ownership before processing the request. Never send a password or sign-in code.
If no email app opens, send your request to chs.product.ops@gmail.com.
What the request covers
The request covers your TOPIK Loop authentication account, linked sign-in identities, and personal account data held by us. Cloud sync is not enabled in the current release; if it is enabled later, synced learning records are included. It does not delete your Apple or Google account, another person’s notebook, or the original store’s transaction records.
Local records and purchases
Logging out or uninstalling the app does not delete your online account. Offline copies on other devices cannot be erased remotely while those devices remain offline. Deleting an account does not automatically issue a store refund.
Processing and retained information
We complete deletion within 30 days of verifying your request and confirm by email when it is done. Scheduled database backups kept by our database provider, where enabled, are retained for up to 7 days and then expire automatically; deleted data may remain in those backups until they expire.
If a law requires us to keep a specific record, such as a record of a transaction, we keep only that record for the period the law requires, and we tell you what is kept, why, and for how long when we handle your request. For privacy questions, use the same contact address.